Status updates - Every event on the road, written where it belongs.
Statuses arrive by email, from an ELD or from a call to the driver. LuneTMS catches them, updates the load and tells the customer, with nobody re-typing anything.
The full sequence, exactly as it runs inside LuneTMS.
How it changes your business
Customers informed without chasing
Every change on the road goes out to the customer without anyone having to remember.
A status that stays current
The TMS reflects what is happening on the road continuously, not whenever calls come back.
Exceptions surface early
Delays, breakdowns and refused docks are flagged while there is still time to act.
Fewer calls to the driver
Position comes from the truck: no need to interrupt the run to find out where it is.
The five steps
From the moment the information comes in to the trail it leaves on the load.
01
The event comes in
Driver, ELD, customer portal or email: the update is picked up whatever the source.
02
The load is recognised
The information is tied to the right load and the right stop, with no number to look up.
03
The status is written
Picked up, in transit, delivered: status and times are updated in the TMS.
04
The customer is told
The update goes out automatically, with position and expected arrival time.
05
Exceptions surface
Delay, breakdown or a refused dock: the dispatcher is alerted instead of finding out the next day.
Give your dispatchers their day back.
30 minutes to watch LuneTMS carry a rate request, a confirmation and a check call end to end.
- Quote sent
- Load created
- Statuses current
- Check call answered
- Brokerage: RFQs sent to carriers
30 min · no commitment · English or French