Check calls - Answer tracking requests without picking up.

Tracking requests come in all day. LuneTMS answers with position and expected arrival time, and warns the customer before they have to chase.

The full sequence, exactly as it runs inside LuneTMS.

How it changes your business

Contract requirements met
The check calls your brokers require go out on time, without them having to ask.
Hours back to the dispatcher
The time spent answering “where is the truck” goes back into operations.
An answer that is always complete
Every check call carries the position, the expected arrival and the next update.
A record on the load
Every check call sent stays on the load, which matters the day a customer disputes it.

What LuneTMS does with a tracking request, from reading it to replying.

01
The request arrives
An email from the customer or the broker asks where the load is.
02
The position is pulled
Last position, last completed stop and expected arrival time are gathered.
03
The reply goes out
The email is written with current information and sent in the same thread.
04
Delays are announced
A delay or an exception is communicated automatically, without waiting to be asked.
05
Everything stays on file
Each exchange is kept on the load, visible to the whole team.

30 minutes to watch LuneTMS carry a rate request, a confirmation and a check call end to end.

30 min · no commitment · English or French