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Legal - Privacy Notice

Personal information protection notice

At Outer Dev (9496-2941 Québec Inc.), which operates the LuneTMS website, protecting your privacy and the security of your personal information is a priority. This notice explains, in clear and simple terms, what personal information we collect, how we use it, with whom we share it, and what your rights are under Québec's Act respecting the protection of personal information in the private sector (Law 25).

1. Types of personal information collected

Depending on how you use our site or services, we may collect the following information:

  • Identifying information: first and last name, email address, phone number, company name, and any information provided in your message.
  • Technical information: IP address, device type, browser, pages visited, visit duration.
  • Behavioural information: browsing preferences, interactions with our forms or advertising campaigns.
  • Other information provided voluntarily through our forms or communications.

2. How information is collected

Information may be collected:

  • Through our contact form (submissions are forwarded to our customer relationship management tools, see section 6)
  • Through our Cal.com scheduling module, when booking a consultation
  • Through cookies and analytics or advertising scripts (see section 4)
  • Through our hosting provider's logs (Vercel), which record IP addresses among other things
  • Through direct exchanges (email, phone, WhatsApp, etc.)

3. Use of information

We use your personal information to:

  • Respond to your requests and provide our services
  • Schedule consultations and meetings
  • Manage the client relationship and communications
  • Analyze web traffic and improve our offerings
  • Measure the effectiveness of our advertising campaigns
  • Comply with our legal obligations

4. Cookies and scripts

Our site uses cookies and third-party scripts to improve navigation and measure performance:

  • Meta Pixel (Facebook): sets cookies (including the _fbp cookie) for advertising and remarketing purposes.
  • Cal.com: sets its own cookies when you use the booking module.
  • Vercel Analytics: cookieless audience measurement.

Non-essential cookies (including the Meta Pixel) are only set after you consent via our cookie banner. You can change or withdraw your choice at any time via the "Manage cookies" link in the footer, or block cookies in your browser settings. Cal.com cookies are only set when you voluntarily use the booking module.

5. Sharing with third parties

We do not sell your personal information. However, we may share it with service providers (hosting, analytics, customer relationship management tools, etc.) who are committed to maintaining confidentiality. Most of these providers are located outside Québec, notably in the United States; your information may therefore be communicated outside Québec. We ensure that these providers offer an adequate level of protection.

6. Third-party providers

We use third-party providers to help us operate our business and our website. Here is the list of these providers along with links to their privacy policies:

Managing your preferences: you can limit Meta's ad tracking through your Facebook ad preferences, withdraw your consent via the "Manage cookies" link in the footer, and block cookies in your browser settings.

7. Disclosure required by law

We may disclose your personal information if required by law or if such disclosure is necessary to:

  • Comply with the law or a judicial proceeding
  • Protect our rights or property
  • Protect the security of our website and our users

8. Business transactions

We may transfer your data as part of a business transaction such as a merger or acquisition. We will only communicate your data without consent where permitted by law, and we will take the necessary measures to protect the confidentiality of your data.

9. Security measures

We implement physical, electronic, and administrative measures to protect your data:

  • Secure hosting (Vercel) and regular backups
  • SSL encryption (HTTPS)
  • Access limited to authorized persons
  • Regular system updates

In the event of a confidentiality incident presenting a serious risk, we will notify the persons concerned and the Commission d'accès à l'information du Québec (CAI).

10. Retention period

Personal information is kept only for as long as necessary to fulfill the purposes for which it was collected. It is then securely destroyed or anonymized.

11. Your rights

You have the right to:

  • Access your personal information
  • Request its correction or deletion
  • Withdraw your consent
  • File a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise these rights, contact our person in charge of the protection of personal information (see below).

12. External links

Our site may contain links to other websites. We are not responsible for their privacy practices.

13. Contact information of the company and of the person in charge of the protection of personal information

Company name: Outer Dev (9496-2941 Québec Inc.)
Address: 201-73 Rue McDermott, Cowansville (Québec) J2K 2Y4
General email: jean@outerdev.ca
Phone: +1 438-397-2111

Person in charge of the protection of personal information:
Name: Jean-Raphael Poulin Arguin
Title: Founder
Email: jean@outerdev.ca
Phone: +1 438-397-2111

14. Changes to this notice

This notice may be modified at any time. The date of the last update is indicated below. In case of discrepancy, the French version prevails.

Last updated: August 10, 2026

Commission d'accès à l'information du Québec
Bureau 900, 2045 rue Stanley, Montréal (Québec) H3A 2V4
Phone: 1 888 528-7741
Email: cai.communications@cai.gouv.qc.ca
Website: www.cai.gouv.qc.ca